Customer Service

Customer Service

Customer service hours of operation: 9:00 a.m. - 6:00 p.m. CST, Monday thrugh Saturday.
Overseas Best Buy has one goal, and that is customer satisfaction! You may contact customer service via e-mail at cs@110220volts.com, or call us at 800-827-9978 between the hours of 9:30 a.m. - 6:00 p.m. CST, Monday thrugh Saturday.

Call Us, We're at Your Service:
800-827-9978

E-Mail Us, We Will Respond!
cs@110220volts.com

Having trouble placing an order?
Our customer service specialists are trained to help you place your order within the Overseas Best Buy. Our "Service Specialist" can answer any questions you have concerning our policies, procedures, or returning merchandise, as well as our security and customer guarantees!

Need more information on a product?
We have customer service product specialists trained to answer all your questions about any product in our specialty stores. They can help you compare product features and pricing! Our product specialists are available from 9:30 a.m. - 6:00 p.m. CST, Monday thrugh Saturday.

Having technical problems with your computer?
The Overseas Best Buy technical staff is just a phone call away! Our staff consists of specialists in computer hardware, software and Internet protocol, and will gladly assist you with any problems you may encounter while using Overseas Best Buy!

Ordering Options

On-Line with Overseas Best Buy
Within our suite of specialty stores, you make your purchases, and check out using our secure encrypted system, where the only parties with access to your credit card are you and the credit card companies.

By Phone 800-827-9978
Our customer service specialists are available to take your orders using a credit card or check. All orders processed by check will be fulfilled 5 days after receipt of your check. In order to expedite your phone orders, our friendly customer service representatives will need to know the item number, the manufacturer, and the price.

Payment Options
Visa, MasterCard, American Express, Discover Card, or check drawn from any U.S. Bank.

Our Guarantees to You

PERSONAL INFORMATION SECURITY GUARANTEE
Overseas Best Buy recognizes your right to privacy. We especially recognize your right to stay off of unwanted mailing lists. We guarantee that we will not sell your name and address, including your e-mail address, unless specifically requested by you, period! This information will always remain tucked away in Overseas Best Buy's secure encrypted, password-protected environment.

Returned Merchandise Policy

Your satisfaction is our number-one goal! We will gladly accept returns on defective products or incorrectly shipped items within 30 days after your receipt.

The following terms and conditions apply:

1.You MUST obtain a Return Merchandise Authorization (RMA) before returning items. Please e-mail cs@110220volts.com or call 800-827-9978 to speak with a Customer Service Representative to obtain an RMA number. We cannot accept returns without an RMA.

2.Electronic items must be returned in their original packaging. You must include with the return all manuals, accessories and parts to obtain a full refund. Replacement cost of any missing items will be deducted from your credit. The following items are not acceptable for credit, refund, or exchange and must be repaired by manufacturers' service centers: Computers, Computer Peripherals, Software's, Televisions (all sizes), DVD Players & Recorders, VCRs,  Cell Phone, amplifiers, & CD changers.

3.If you wish to return a product for any other reason, we will gladly accept the return no questions asked! Your merchandise must be sent within 30 days of your receipt. No collect shipments will be accepted. We will ship a replacement product or refund your money, whichever you prefer. Merchandise returns of large items that must be shipped by freight or that are custom-made will be assessed a 25% restocking fee. There will be a 15% restocking fee on returned items unless they were defective or were shipped incorrectly.

4.All shipping charges are none refundable, and you will be charged appropriate shipping charges for all items shipped by 110220volts.com for FREE. We request that you ship returns via UPS; we will advise you of the correct address. If you must ship by a carrier other than UPS, call us at 800-827-9978 before you ship. To protect yourself against loss or damage in shipping, we recommend that you insure the product's) for their full value.

The following items are not acceptable for credit, refund, or exchange and must be repaired by manufacturers' service centers: Televisions (all sizes), DVDs, VCRs, amplifiers, CD changers. To locate a service center near you, please refer to your product manual or call us at 800-827-9978 for assistance.

Note: Electronic equipment that has been installed, scratched or abused will not be accepted for return or credit.

Security
Your credit card is safe with Overseas Best Buy -- our site uses the latest encryption technology. When you order from Overseas Best Buy, your credit card information is protected with digital certificates, secure commerce servers, and credit-card-fraud detection software. A credit card purchase at Overseas Best Buy is more secure than handing your card over to a complete stranger in a store! Ordering through any Overseas Best Buy store provides these security measures:

Encryption Technology
Overseas Best Buy uses the most advanced Internet fraud protection available through Miva Merchant. Miva Merchant supports SSL and SET security protocols and is a member of the SET committee established by MasterCard and Visa. During processing, your credit card information is transformed into an unreadable format after we perform multiple checks for fraud. The fraud module verifies your name and address, defends against credit card number-generating programs, and locks out both suspect card number and IP addresses. Overseas Best Buy ensures the privacy of your information, not just online, but also through the integrity of our transaction systems.

Secure Commerce Servers
Overseas Best Buy uses Netscape's Enterprise Server with 128-bit (strong) encryption in order to support all major security protocols. The Netscape Enterprise web server enables Overseas Best Buy to keep pace with new technology.

Shipping Info & Policies

UPS Shipping
With the help of UPS, Fed-ex, Airborne, and USPS our ordering and tracking system calculates shipping charges when the product is shipped. If you feel our system has miscalculated these charges please contact customer service at 800-827-9978 or cs@110220volts.com.

Shipping Address Information
Overseas Best Buy cannot accept "change of shipping address" requests after an order has been processed. Should you require the modification of an address (missing apartment or suite number, transposed street number, etc.) please contact customer service at cs@110220volts.com or by phone at 800-827-9978. Should you require a complete change of "Ship To" information, call us right away before we proceed your order. Orders shipped to an incorrect address are subject to an address correction fee and/or additional shipping charges. Overseas Best Buy reserves the right to refuse shipment to temporary addresses (including hotel or motel guests) without prior payment in full by credit card, check or money order. Please check with our Customer Service Department for exceptions.

International Orders

To further ensure consumer protection, all credit card orders outside the contiguous United States, including shipments to U.S. territories, must be paid online through our web site which is linked to paypal.com. Travelers checks, money orders, personal checks, (drawn on a U.S. bank for U.S. currency), and wire transfers are also welcome.

International orders cannot be processed without prior customer approval of shipping charges. Orders are shipped via UPS Worldwide with expedited air service when available. Air orders typically deliver in one week or less. Orders shipped via UPS ground mail may require up to 12 weeks. Through Email, customers are made aware of both ground and air rates within 48 hours of order initiation. If customer approval of these charges is not received within four days of order initiation, the order in question will be cancelled. Shipping charges may not include any additional tariffs or fees. All additional charges are the responsibility of the customer.

All International Orders outside the contiguous United States are final except in case of defective or incorrectly shipped merchandise.

For further questions or comments please contact a Overseas Best Buy representative at cs@110220volts.com.

We accept the following forms of payment for international orders:
Visa, MasterCard online through our website which is linked to paypal.com
Money orders made out in United States dollars
Checks drawn on a United States bank

Here is what you will need to do:

Send an e-mail to cs@110220volts.com with the following information:

Your billing name, address, phone number and e-mail address
The name, address, phone number and e-mail address of the person to whom the order is to be shipped.

The make and model of the items you wish to purchase
Listed shipping prices do not apply, and you will be e-mailed back with the total cost of the order, including international shipping costs. If you wish to place the order, you can call us at 800-827-9978 to place the order. Please have the item number and price available to you when submitting your order, as well as the shopping charges quoted. Orders that are processed by credit card are processed in 48 hours. Checks and money orders must be made out to Overseas Best Buy.

Mail to:
Overseas Best Buy
DBA 110220Volts.com
172 N Brandon Drive
Glendale Heights, IL 60139
U.S.A.
630-893-5036

Checks and Money orders will be processed after they clear the bank. You will receive an e-mail confirmation of your order.


Disclaimer

The liability of Overseas Best Buy for losses or damages, arising out of any cause whatsoever, is limited to full refund of the purchase price or at our option, repair or replacement of the product(s). Overseas Best Buy shall not be liable for any consequential or incidental damages. Some states do not allow the exclusion or limitation of consequential or incidental damages, so the above limitation or exclusion may not apply to you.

Funds
All Overseas Best Buy items are priced in U.S. Dollars. Overseas Best Buy accepts Visa, MasterCard, American Express and Discover. Overseas Best Buy also accepts prepaid orders with personal checks and money orders drawn on any U.S. bank and payable in U.S. currency.
Overseas Best Buy reserves the right to require additional forms of identification prior to processing any order. Failure to provide requested information in a suitable and timely fashion will result in order cancellation.

Sales Tax Information
Overseas Best Buy charges applicable sales tax to all items delivered to Illinois addresses. Overseas Best Buy is not responsible for additional tariffs or taxes that apply to items shipped to other states or outside the United States.

Order Acceptance
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or as a confirmation of an offer to sell. 110220Volts.com reserves the right, without prior notification, to limit the order quantity on any item. In order to protect the interests of our customers, all orders placed for over $3,000 must be pre-approved with an acceptable method of payment, as established by our Commercial Department. Additional verification of information may be required prior to the acceptance of any order. Please contact our Commercial Department at cs@110220volts.com or by phone at 800-827-9978 or 630-893-5036.

Typographical Errors
Overseas Best Buy is not responsible for typographical errors or omissions relating to pricing, copy, photography or application. In the event of a pricing error, Overseas Best Buy will contact you via E-mail with the corrected pricing information. Sometimes even the best of the best make errors!

© 2005-2008 110220volts.com. All rights reserved.